General Platform Questions
KemKendra is an institutional marketplace designed specifically for chemical manufacturers, distributors, contract research organizations (CROs), and enterprise procurement teams.
Frequently Asked Questions
Is there a fee to register as a buyer or browse chemical products?
No. Buyer account registration, chemical search, and RFQ creation are completely free of charge for institutional users.
How do commercial payments work between buyers and suppliers?
Once a purchase order is accepted, the supplier issues a formal tax invoice with statutory GST breakdowns. Buyers submit payment confirmation proof (NEFT/RTGS transaction reference), which is verified before order dispatch and completion.
What happens if delivered chemicals do not meet the agreed COA specification?
Buyers have a defined inspection window upon delivery to log an official dispute with analytical evidence. The platform arbitrates resolution, withholding settlement until corrective action or return authorization is completed.
Can foreign chemical manufacturers register to sell in India?
Yes. Overseas suppliers with valid international incorporation, export readiness, and authorized import-export codes (IEC) are eligible for onboarding.
Are chemical prices publicly displayed on the platform?
To reflect dynamic feedstock fluctuations and high-volume institutional packaging tiers, pricing is established through direct supplier quotation bids tailored to specific lot quantities and delivery terms.
Summary & Procurement Recommendation
Have additional operational or commercial questions? Contact our dedicated chemical procurement desk directly via our Contact Desk or telephone support.